Customer Testimonials
Polite professional happy to help
Kept me informed of my vehicle and very friendly
Everyone was very friendly, helpful, and the entire experience was seamless. Not too mention they met me at a price I felt was fair.
Timely and clear communication
Courteous, knowledgeable, professional and made you feel like family.
Excellant
Everything was pretty good except it was very slow getting my responses for we owes. I had to call after a week to get the ball rolling and no one seemed to be aware of them.
Outstanding service and have been extremely professional throughout all of my encounters with this dealership
Excellent service!
Super professional on the phone and in the service center. Very accommodating, and actually fixed an issue I’ve been having with the truck for the last 6 mo! I’ll be back for sure.
I appreciate this dealer for looking at my Impala. They did what they could to find out what was wrong with it. I just wished they had kept me more informed about the situation. They kept my Impala for almost a week trying to find out what the issue was. Communication was not a strong point. But I overall I am pleased with the outcome.
My appointment was scheduled quickly and my repair was done in less than 2 days including having the part shipped.
They were very good at fixing my car issues I highly recommend this dealership I am pleased with them
Had a great experience purchasing my warranty through Southern and Robert Morgan. Will definitely be back to service my car as well which such great service I received from Robert
Service Advisor William Tetterton gets five stars I brought my 2017 GMC Yukon in late in the day without an appointment because of a weak/dying battery and it was replaced in a professional and timely manner letting me know the progress by phone along the way Thank You
Joshua was very helpful and knowledgeable. He took my concerns and ensured they were fixed in a timely manner. Thanks Buick Team.
how everybody worked together to make everything go smooth
Dylan was extremely helpful, thorough, knowledgeable and pleasant. We appreciated his patience and understanding. We had a smooth buying experience amid a rough market to purchase in. Also appreciate management working with us to ensure our 100% satisfaction in finalizing the transaction. Will definitely refer others and recommend Southern Buick GMC Dealership. Thank you.
It was a quick service.
Worked with Cornelius and Sherad on buying a new Kia Sorento. Both did a great job in helping me get the best deal possible and the payments I needed.
I came there a bit desperate, feeling screwed over by a separate location that I had just purchased a car from. Southern Buick made me feel secure about the problem and how it was going to be fixed. They were honest about how long it would take and tried to get me the best possible deal on what I had to pay with my warranty. I was beyond pleased.
My salesman Chance (not the rapper) & my finance guy Rob provided me with top tier service! Very knowledgeable, respectful, and able to allow me to walk out with what I wanted comfortably. I would come here again!
I actually worked with TJ Caforio at Southern Kia (right next door/same dealership) and he was awesome! To put this in perspective, I bothered TJ with questions and test drives at least once or twice a week for about 6 months. He was very accommodating and extremely helpful through this entire time and not once did he try and pressure me into a car, but rather answered my questions and let the car speak for itself. If you want a car and you want a Kia, go see TJ! His knowledge, ability to help, and accommodating style was exactly what ...
Shannon was very helpful knowledgeable and very willing to help with any questions I had .. Everyone at Southern Buick was very helpful
Great customer service! Thank you Shannon and Rob!
Great experience with the sales team, especially Chance and Sherard. Very professional, courteous and patient during the entire process. We were very picky customers! Would definitely recommend them for anyone looking for a new vehicle!
Chance is good. Use him
I had a great time looking for a car and I am so glad that I met Shannon he was great in answering all my questions and Rob the Finance manager was awesome too. I will only buy here I love these guys
It was time for an oil change on my Kia Sportage. Wes was excellent in assisting me with the process. He's always helpful in explaining what needs to be done for future maintenance, as well. He's my "go to" person whenever I need ANYTHING when it comes to my vehicle.
Sherard, Summer and Shannon were so helpful. Very knowledgeable about the car and the warranties offered. Respected our strict budget and still cut us a great deal!! Phenomenal employees!! Will definitely come back!! 10/10 service!! I wish I could give more than 5 stars!!
I love this dealership! I needed to get my check engine light serviced. They got me in quickly, was honest about what was going on and what they could do to help. I didn’t feel like I was being taken advantage of. The bill ended up being $1200 cheaper than the previous shop I took it to. Great customer service and great communication!
Shannon Burrus is a awesome sales Rep came into dealership with no surprises due to Shannon updating me on all aspects of this vehicle purchase.
Awesome people Sierra, and Sherard did amazing super friendly and Lindsey thanks for the awesomeness
Big shout out to Chance Moore going above and beyond helping me out recommending the vehicle I immediately fell in love with, he had the vehicle on the lot ready to go for test drive when my husband and I arrived, he took extra step walk through interior and exterior of the vehicle, and he made sure everything worked properly. Big thanks to Summer Sherman and Sherard Bethea answered all the questions and match up the prices, deals, and etc for my new vehicle. Special thanks to Tina Roberts she recommended me to come out to Southern and reach out ...
Great car buying experience at Southern. Chance, Sherard, and Summer provided exceptional customer service and answered every little question my husband and I had. Thank you to the wonderful team!
Sherard was exceptional in all regards, knowledgeable and a pleasure to work with.
I don’t know what Chance is being paid but he needs a raise. He worked well with my wife and I and really worked hard to get us a deal that worked out well
Very good and fast service. Service staff were the best.
Friendly customer service, comfortable waiting area, people actually care and listen.
Amazing service and explained everything!
The customer service was phenomenal and I truly enjoyed the professionalism and honesty from this dealership. I was in and out into the time frame I was given. Thr lobby area to wait was comfortable and clean. I truly enjoyed my experience here and the prices were right. Definitely a top notch service center at this dealership.
Tracy is AWESOME!
Great job from all the staff. Very warm and welcoming environment. Special shout out to Billy who made sure my car was better than I left it. He also helped me schedule my next appointment and even showed me how to work the KIA Connect app a little more. Thanks you guys!
My salesperson was Chance and he couldn't have been more polite, professional, and accommodating. He made the experience stress free and went above and beyond to ensure all of our questions were answered. Everyone we came into contact with was the same way and we will definitely be doing business here again.
Amazing salesman, professional that others could learn from.
Quentin Blackwell and Wesjackson did an amazing job with helping me with my purchase of my New Kia Forte!! Go cowboys!!!
Best car buying experience ever! Deshun was helpful and took care of everything. We will definitely come and see him again.
Moose was an awesome salesman! He made sure we were taken care of and even came in on his day off to finish our deal. Would highly recommend him! Go see Moose!!
The service advisor, Tracy, worked with my extended warranty to save me about $1800. She was professional about the extra work that had to be done to activate this policy.
Service was great, however, it's a little irritating that my touch screen is not working properly, especially since it seems to want to scroll uncontrollably while driving down the road. Also, I was told that the part number to the dash touch screen would be on my paperwork, if it is, I can't tell what number it is since there are so many!. If I could get that number that would be great, as I may see if there is an after market version I can purchase since there is a backorder on the screen at the dealership. ...
This review is for the sales team. We worked with Cierra Lane throughout the process. She was friendly, professional, helpful and really took care of us throughout the process. We ordered our Telluride and ended up wanting a different interior color, she made sure it happened. She kept in contact with us and checked up on us after we came home with it. Great customer service, really made us feel like she cared. During the car buying process we met Summer Sherman who was very friendly, personable, complimentary and kind. She put on one heck of a presentation for the ...
Great customer service
Great customer service. Friendly service team, I will bring all my vehicles to Southern Lynnhaven for service .
Awesome customer care.
I was Confused by the bill. I was quoted one cost and then there was miscellaneous charges added to it. I didn’t understand what the miscellaneous charges could be.
I received more than expected. I was there for a battery change and had a state inspection scheduled for the following week. The friendly service manager seen this on his computer and arranged to have both tasks preformed during this visit, saving me a trip back. I very much appreciated his effort on my part. Plus, I felt confident that the work was preformed correctly by a competent Buick dealer. and was fairly priced. E. J. Wilburn, Sr.
Awesome service staff, especially Jack who serviced my car and kept me informed
First time on time for service and service went very smooth.
Tracy has wonderful customer service skills
Jack, my service agent, did a great job of getting my car in and out on time. All work was done professionally and my truck has never run better. Jack is a true pro!
Finished earlier than quoted and cheaper. Much better service from the service advisors at the beach location than the Chesapeake location.
Tracy provide exceptional and exceeding services to me and had perfect communication with every step of the process. I want to thank her so much
When I called to fit our Yukon in for service they were able to do just that in the time we needed. In addition, Souther Buick GMC Virginia Beach was able to complete the service in time for our beach trip. This is the second time SBVB has come through for us before our road trip.
It was easy, the reps were helpful.
David White, Micaiah and Sherrard made the process easy. Reccomending this place to my friends who need cars
We were traveling and had an a/c go out on us. Took to the dealer as "out of towners" to see if we could get it fixed before getting back to Alabama. Unfortunately it did not get fixed before having to head back which was disappointing. BUT, I can honestly say that Tracy in the service department did everything in her power to get it done and it was much appreciated. I would recommend this dealership...
Very helpful during the purchase process.
Service Consultant Tracy is always a pleasure to work with. She is friendly and professional and makes sure everything is done correctly. The service I had done was completed as expected, with excellent results.
I arrived at the dealership as a walk-in, and the Service Writer was able to work me into the work rotation for an oil change within a 2-hour window. The reception area to wait in was clean and comfortable. Thank you, GMC Professionals, for expeditiously taking care of my vehicle! Joan B. Townsend
Did a great job for me.
Very nice everyone was very friendly very professional 👍
Very friendly moose was very knowledgeable kind and amazing veteran he helped us figure out what would work with our credit and financial situation very understanding and an amazing personality we will suggest friends to come to this dealership for years to come
I had an incredibly pleasant visit and experience at the Southern Buick GMC dealership in Virginia Beach. Chance and Chuck were very helpful and knowledgeable about the vehicle that I had in mind. I came in unexpectedly with my mom on a Sunday and the entire staff were incredibly welcoming and down to earth. If my mom had a great time with me, you know it was a pleasant experience. I did end up purchasing my new forever car and the process was not stressful at all. Compared to a different unrelated dealership I visited the day before, this trip ...
Setting up my appointment was easy and Mike was great at checking me in. He kept me informed while I was there. Mike was very nice and easy to work with
Staff was very friendly, professional and knowledgeable while attending to my needs.
R.T. was extremely kind! Interacting with him was like a breath of fresh air compared to their “sister dealership.” He was able to accommodate my needs to have my vehicle when I needed it, despite some challenges. I feel like service is over priced though. I will continue to use this dealership for service as long as they are respectful… and hopefully can provide a discount in the future.
The entire Southern GMC team did a wonderful job making me comfortable and taking great are of my vehicle. Tracy, my advisor, assisted me from beginning to end.
The staff here is amazing, Moose our new friend went above and beyond their usual duties and found us the perfect vehicle even though it took a few weeks. We are so excited to see our future here with Southern Buick and already planning to purchase our next vehicle here! ❤️
Appointments was on time,made comfortable, watch TV and offered coffee or hot chocolate while we wait,very enjoyable experience.
just received my hard copy title from DMV today, and reminded me of the crew at the VB site, and the chesapeake distribution folks. i told my sister about my used terrain (hers is the same model as mine), good vibes. these people are just down-home folks, and the wonderful service they provide just makes it feel good to throw all my money at them. no regrets, warm and fuzzies!
Everyone in that place was welcoming and made me feel important! I appreciate all of them! My salesman Moose was the best! He’s very personable!
Truly have to thank the salesman at Southern Buick For saving me over $65k for a new car. I took my car in for a checkup since it was showing an intermittent fault while shifting from 2nd to 3rd gear. The mechanics and service desk were great. They could not duplicate the fault and asked to keep it a second day. During that time Moose called multiple times to give me an appraisal for my car. My family loves Buick Enclaves. We have had 5 so far and currently own two, one black and one white. While awaiting the appraisal I ...
Sales people was very nice. They were aggressive in the good way. Everyone was on point.
My husband and I had an amazing experience with Brandon Lane there. Also, Jerome in finance and the sales manager that let us know what was in stock. My husband had been looking for either a suburban or Yukon XL and 30 minutes after talking to them on the phone, my husband was up there test driving the Yukon and signing papers. The service department did an excellent job as well detailing the vehicle to look like it belonged in a showroom. We can’t thank y’all enough for making him and I both feel so welcomed. Will definitely be ...
If I was able to give 10 stars I would. Fredrick Patterson is awesome! He is a wonderful sales person and very helpful. He answered all of my questions and helped us find our perfect fit after my last vehicle got total. I definitely recommend if you need a vehicle go see him!
Was looking for a car for my wife and pass by this dealership on the way home so I decided to stop and check it out. As soon as I got out my car Mr. Fredrick Patterson was already asking me about my day and if I needed any help. I can't say enough about his excellent customer service. The best experience I had ever for buying a car.
Huge thank you to Fred for getting my vehicle fixed in very timely manner. It now rides very smooth once again thank so much FRED!!!
Called Fred earlier this week in distress because my vehicle wouldn’t turn over, he assisted me in getting vehicle back to the lot and fixed for immediate pickup! I couldn’t be more grateful for him and the Southern Auto experience! Shop at Southern!