Customer Testimonials

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Google Sep 30, 2023

Best dealership in town . Ryan was quick and took us through the purchase and the salesman Andrew shout out to you . You did a great job

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Google Sep 30, 2023

Ryan was amazing and in the shortest time possible we had the new ride with us .

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Google Sep 30, 2023

TJ and Andrew are the best sales people I know . They were very helpful in helping me find the best car you. Highly recommend this leadership and also I'd like to thank Ryan he made it more smooth for us.

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Google Sep 29, 2023

Thanks a lot to Jeff he was so helpful to me and my new ride is the best . This is the best company . Thumbs up to Ryan.

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Google Sep 27, 2023

Great service and experience all around. Left extremely satisfied with my new ride. Thanks to David and Andrew for being of help . Ryan got it done super quick.

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Google Sep 26, 2023

Tom and Victoria were a great help! They were able to take care of me and get me into a new ride!

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Google Sep 22, 2023

Purchased a vehicle from this dealership. Victoria, David, Summer and Chris are the people that I dealt with during my time there. Very friendly and professional. Answered all my questions and was very helpful in the aspect of buying my new Buick Envista. Thank you so much for your help and look forward to driving my new car!!!

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Google Sep 18, 2023

My vehicle service was handled in a professional and timely manner. Thank you for your follower up that clearly suggest intentions of complete commitments to your brand.

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Google Sep 17, 2023

Excellent service! I was extremely happy with the service team. They kept me informed during my repairs, the rental car was great and they were professional. I will definitely take my Buick Encore there again!

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Google Sep 1, 2023

A big shoutout to Chance, Ryan, and the entire Southern Buick GMC crew for their exceptional customer service. The attention to detail and personalized care truly set them apart.

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Google Aug 31, 2023

Kudos to the Southern Buick GMC team for their outstanding service. TJ and Ryan made the purchasing process seamless, and their expertise was impressive. Truly a top-notch car dealer!

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Google Aug 28, 2023

I had a wonderful experience today at Southern Buick. Great service, wonderful knowledge of their vehicles. Thank you David, Summer and Chris. I will be coming back to the South for my next vehicle.

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Google Aug 28, 2023

I bought my vehicle from CarMax back in March of 2022. About a month and a half after I bought it (2021 Chevy Trailblazer), when I shifted my car from P to D, it acted as if it were in N. I dropped my car off maybe 3 times at this point at the GM Lynnhaven location and it was like trying to find a needle in a haystack. My check engine light wouldn’t stay on to grab the codes. Josh was my technician and he was awesome. He helped out as much as he could given the circumstances. This last time, ...

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Facebook Aug 20, 2023

Investment is going on low and many are recieving their profit on low also. Remember not everything that's going on can be posted. Motivate yourself and start earning massively with the best trade signal. Mrs Debra Gary is undoubtedly the best Forex and Crypto Trader I've ever seen She was a great help and support throughout the process of trading. Thank you Mrs Debra Gary for your time and dedication!!! Highly recommended. you can reach out to her Email: [email protected] WhatsApp+12522852775

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Google Aug 19, 2023

Shannon Burris and David Strachan did a phenomenal job finding the right truck for me after giving up on my custom build after poor communication from the sales team at the Greenbrier location.

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Google Aug 18, 2023

I was recommended to this place by a family member and the service is excellent with clean and great cars. Roy, Tim, and Tom were amazing assistance with trying to find a car. Roy is an amazing conversationalist and he goes the miles for his customers!

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Google Aug 18, 2023

Wish that they had loners cars, because I had things to do

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Google Aug 18, 2023

The people that I encountered at your dealership were great.

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Google Aug 15, 2023

All was good till I went to try my park assist for the first time since having my truck since 4/22 waiting on the chip and guess what it say on my information center, service park assist. Which tells me no one tested the system after they installed the chip

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Google Aug 8, 2023

Chance did great in supporting us coming to a compromise on the price for the vehicle we wanted. Would recommend to everyone.

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Google Aug 4, 2023

Convent reliable services.

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Google Aug 3, 2023

I was not happy for the reason I had to have service (GM needed the parts numbers off recent chips installed for the safety driving mechanism...those should have been recorded prior to shipping them to my dealer) but the staff at the dealership are always kind and helpful.

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Google Aug 3, 2023

Jylynn and Chris were excellent with their service and professionalism. I’m highly recommending to them to the next person looking for a car from GM!!

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Google Aug 1, 2023

Really appreciate Mike, Ryan, Jim, Chris and Dave for helping me throughout the process! Great staff and great people.

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Google Jul 29, 2023

EASY

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Google Jul 28, 2023

Chris Thompson explained everything very thoroughly and helped make us at ease about buying a used car and adding on coverage. Thank you!!

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Google Jul 27, 2023

Great experience with Chris!!!

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Google Jul 27, 2023

Great service!

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Google Jul 25, 2023

I think about most good truck GMC 1500 or 3500 I choice the vechicle just. Test drive

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Google Jul 23, 2023

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Google Jul 22, 2023

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Google Jul 17, 2023

Southern Buick GMC did excellent work repairing a failed belt tensioner on my GMC 3500 Denali Duramax. System damaged several other components around the tensioner, which took longer than initially planned. Both the mechanic and the service representative kept me informed of the status of my vehicle and verified all components operated normally before releasing it to me. Only thing I would recommend is when a vehicle is in for maintenance longer than a day, that a quick outside wash and vacuum be done, they did ensure fluid were top off. The overall repair took a week, most time waiting on ...

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Google Jul 17, 2023

Southern Buick GMC did excellent work repairing a failed belt tensioner on my GMC 3500 Denali Duramax. System damaged several other components around the tensioner, which took longer than initially planned. Both the mechanic and the service representative kept me informed of the status of my vehicle and verified all components operated normally before releasing it to me. Only thing I would recommend is when a vehicle is in for maintenance longer than a day, that a quick outside wash and vacuum be done, they did ensure fluid were top off. The overall repair took a week, most time waiting on ...

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Google Jul 12, 2023

On vacation in Virginia Beach and had issues with my truck, they worked us in their busy schedule. It's good to work with people who cares about their job. Special thanks to Service Advisor and the service tech, much appreciated.

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Google Jul 10, 2023

The turnaround time on the inspection and oil change was quick and made me very happy since it was my day off. And the service I always receive from R T Ives is outstanding!!!!!

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Google Jul 10, 2023

My service manager did an outstanding job.

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Google Jul 9, 2023

All staff members were very friendly and courteous.

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Google Jul 6, 2023

matt and jim = such a ✨slay✨

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Google Jul 2, 2023

Two words. FIRST CLASS! We came to Virginia to visit my mom, sister, and her family. Our Cadillac had a problem and it needed to be repaired immediately considering we were so far from home, etc. My husband found this place and it was uphill from there. My husband hardly ever makes a big hoot about anything, but he did with this place. Thank you Southern for taking care of us! We can go home safely. We know who to go to if we are in Virginia and have a problem with our truck. God bless!

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Google Jul 1, 2023

Great experience

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Google Jun 30, 2023

Jim is the best financial manger there is to offer at Southern Kia !! Him along with salesmen’s David White, helped me find the best most affordable car that was perfect for my needs. They explained everything throughout the process including my documents and warranty! Please go to these men for anything you may need ! You are in good hands!

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Google Jun 24, 2023

Just bought a nice GMC Sierra for our print company here. Andrew and Ryan made it smooth!

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Google Jun 14, 2023

Great and friendly staff. Provided updates throughout the day

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Google Jun 14, 2023

Great Sales Person

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Google Jun 8, 2023

Service team was excellent. Although, I originally purchased my truck from the Southern dealership in Chesapeake. When I went to this location Tracy with service took great care of me and kept me updated through the process! Also she looked in to the warranty I purchased at the Chesapeake Branch to get some of the things covered!

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Google Jun 3, 2023

Best car shopping experience I've had! I am always very weary of pushy salesmen. But Jim McNutt was super helpful and sensitive to my budget and needs. Very attentive and knowledgeable of the whole car purchasing process.I love my new Kia Sportage Xpro! Thanks for the excellent service! I am ready to take over the summer season!

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Google Jun 1, 2023

Had great customer service from Wesley. He was polite and informative. Very pleased with our experience!

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Google May 27, 2023

Very much appreciated Mike in service who expedited getting work done before my pending road trip.

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Google May 24, 2023

Good 👍🏽 work on serving our vehicles. David provided us with exceptional customer service.

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Google May 19, 2023

Very professional and great to work with.

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Google May 17, 2023

I brought my Mom's Kia in for an oil change and inspection and mistakenly pulled into the GMC service lane. A gentleman came out to assist me and offered to service my car there versus going across the parking lot to what appeared to be a pretty busy Kia service department. My Mom's car was ready within less than an hour and the service I received could not have been more pleasant and attentive. So, to the gentleman working in the GMC service department, who took my Mom's Kia in for service: thank you! You saved me ...

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Google May 1, 2023

Josh was extremely helpful, patient and kind. He kept great communication with me throughout the entire time my vehicle was being serviced and made me comfortable with the process.

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Google Apr 27, 2023

Great team!

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Google Apr 25, 2023

Brent and Brian really took care of us purchasing a new truck. It was the best car sales experience I've had in twenty years. Spent an exhausting day haggling with other brands, not so with Southern. I showed them the offers from competitors and they simply beat them all, no questions asked. I would highly recommend this dealership if you are in the market for a new car.

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Google Apr 23, 2023

Very laid back but professional attitudes.

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Google Apr 18, 2023

Moose was fantastic. He was attentive but not pushy, and very accommodating.

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Google Apr 16, 2023

Vinny was a excellent salesman and very thorough in making sure we got all the answers to our questions and concerns. Robert was very efficient in the financial services side.

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Google Apr 9, 2023

Rob and David are great!

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Google Apr 6, 2023

I walked in, looking for a car I had seen online. I was met by Leah, which by the way was only day two on the job, and then Cierra, the sales rep. These ladies were GREAT!! The vibe was comfortable and real! I knew what I wanted and they delivered. The manager Micheal provided a fun, and exciting presence, and he to is new in position. There is some great things going on at Southern! Buying a car is never really fun until you are driving away, but I enjoyed myself today. Thank you for a great car buying ...

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Google Apr 5, 2023

Greeted immediately. Intake of my vehicle was quick as well. I dropped off my vehicle, so time of repair was not really a factor. However, I was given a relatively quick update on an issue that I was having, and it was resolved promptly. The price could be better. I don't think $199 for a diagnostic hour is competitive at all. I probably would shop around at other GM service sites if I needed another diagnostic.

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Google Mar 30, 2023

The service was completed. I was informed how long it would take and what the cost of the service would be before work was completed. The work was completed within the time I was told to expect. The staff was friendly and professional

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Google Mar 24, 2023

Polite professional happy to help

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Google Mar 23, 2023

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Google Mar 22, 2023

Everyone was very friendly, helpful, and the entire experience was seamless. Not too mention they met me at a price I felt was fair.

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Google Mar 20, 2023

Timely and clear communication

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Google Mar 16, 2023

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Google Mar 13, 2023

Courteous, knowledgeable, professional and made you feel like family.

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Google Mar 8, 2023

Excellant

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Google Mar 8, 2023

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Google Mar 5, 2023

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Google Feb 22, 2023

Everything was pretty good except it was very slow getting my responses for we owes. I had to call after a week to get the ball rolling and no one seemed to be aware of them.

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Google Feb 20, 2023

Outstanding service and have been extremely professional throughout all of my encounters with this dealership

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Google Feb 14, 2023

Excellent service!

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Google Feb 13, 2023

Super professional on the phone and in the service center. Very accommodating, and actually fixed an issue I’ve been having with the truck for the last 6 mo! I’ll be back for sure.

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Google Feb 6, 2023

I appreciate this dealer for looking at my Impala. They did what they could to find out what was wrong with it. I just wished they had kept me more informed about the situation. They kept my Impala for almost a week trying to find out what the issue was. Communication was not a strong point. But I overall I am pleased with the outcome.

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Google Feb 5, 2023

My appointment was scheduled quickly and my repair was done in less than 2 days including having the part shipped.

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Google Feb 2, 2023

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Google Feb 1, 2023

They were very good at fixing my car issues I highly recommend this dealership I am pleased with them

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Google Feb 1, 2023

Had a great experience purchasing my warranty through Southern and Robert Morgan. Will definitely be back to service my car as well which such great service I received from Robert

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Google Jan 25, 2023

Service Advisor William Tetterton gets five stars I brought my 2017 GMC Yukon in late in the day without an appointment because of a weak/dying battery and it was replaced in a professional and timely manner letting me know the progress by phone along the way Thank You

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Google Jan 24, 2023

Joshua was very helpful and knowledgeable. He took my concerns and ensured they were fixed in a timely manner. Thanks Buick Team.

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Google Jan 24, 2023

how everybody worked together to make everything go smooth

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Google Jan 9, 2023

Dylan was extremely helpful, thorough, knowledgeable and pleasant. We appreciated his patience and understanding. We had a smooth buying experience amid a rough market to purchase in. Also appreciate management working with us to ensure our 100% satisfaction in finalizing the transaction. Will definitely refer others and recommend Southern Buick GMC Dealership. Thank you.

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Google Jan 8, 2023

It was a quick service.

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Google Jan 2, 2023

Worked with Cornelius and Sherad on buying a new Kia Sorento. Both did a great job in helping me get the best deal possible and the payments I needed.

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Google Jan 1, 2023

I came there a bit desperate, feeling screwed over by a separate location that I had just purchased a car from. Southern Buick made me feel secure about the problem and how it was going to be fixed. They were honest about how long it would take and tried to get me the best possible deal on what I had to pay with my warranty. I was beyond pleased.

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Google Dec 31, 2022

My salesman Chance (not the rapper) & my finance guy Rob provided me with top tier service! Very knowledgeable, respectful, and able to allow me to walk out with what I wanted comfortably. I would come here again!

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Google Dec 28, 2022

I actually worked with TJ Caforio at Southern Kia (right next door/same dealership) and he was awesome! To put this in perspective, I bothered TJ with questions and test drives at least once or twice a week for about 6 months. He was very accommodating and extremely helpful through this entire time and not once did he try and pressure me into a car, but rather answered my questions and let the car speak for itself. If you want a car and you want a Kia, go see TJ! His knowledge, ability to help, and accommodating style was exactly what ...

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Google Dec 27, 2022

Shannon was very helpful knowledgeable and very willing to help with any questions I had .. Everyone at Southern Buick was very helpful

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Google Dec 27, 2022

Great customer service! Thank you Shannon and Rob!

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Google Dec 27, 2022

Great experience with the sales team, especially Chance and Sherard. Very professional, courteous and patient during the entire process. We were very picky customers! Would definitely recommend them for anyone looking for a new vehicle!

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Google Dec 27, 2022

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Google Dec 27, 2022

Chance is good. Use him

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Google Dec 25, 2022

I had a great time looking for a car and I am so glad that I met Shannon he was great in answering all my questions and Rob the Finance manager was awesome too. I will only buy here I love these guys

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DealerRater Jun 29, 2022

Very friendly moose was very knowledgeable kind and amazing veteran he helped us figure out what would work with our credit and financial situation very understanding and an amazing personality we will suggest friends to come to this dealership for years to come

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DealerRater Dec 18, 2021

If I was able to give 10 stars I would. Fredrick Patterson is awesome! He is a wonderful sales person and very helpful. He answered all of my questions and helped us find our perfect fit after my last vehicle got total. I definitely recommend if you need a vehicle go see him!

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DealerRater Dec 10, 2021

Was looking for a car for my wife and pass by this dealership on the way home so I decided to stop and check it out. As soon as I got out my car Mr. Fredrick Patterson was already asking me about my day and if I needed any help. I can't say enough about his excellent customer service. The best experience I had ever for buying a car.

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DealerRater Dec 4, 2021

Huge thank you to Fred for getting my vehicle fixed in very timely manner. It now rides very smooth once again thank so much FRED!!!

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DealerRater Dec 4, 2021

Called Fred earlier this week in distress because my vehicle wouldn’t turn over, he assisted me in getting vehicle back to the lot and fixed for immediate pickup! I couldn’t be more grateful for him and the Southern Auto experience! Shop at Southern!

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