Customer Testimonials
Best dealership in town . Ryan was quick and took us through the purchase and the salesman Andrew shout out to you . You did a great job
Ryan was amazing and in the shortest time possible we had the new ride with us .
TJ and Andrew are the best sales people I know . They were very helpful in helping me find the best car you. Highly recommend this leadership and also I'd like to thank Ryan he made it more smooth for us.
Thanks a lot to Jeff he was so helpful to me and my new ride is the best . This is the best company . Thumbs up to Ryan.
Great service and experience all around. Left extremely satisfied with my new ride. Thanks to David and Andrew for being of help . Ryan got it done super quick.
Tom and Victoria were a great help! They were able to take care of me and get me into a new ride!
Purchased a vehicle from this dealership. Victoria, David, Summer and Chris are the people that I dealt with during my time there. Very friendly and professional. Answered all my questions and was very helpful in the aspect of buying my new Buick Envista. Thank you so much for your help and look forward to driving my new car!!!
My vehicle service was handled in a professional and timely manner. Thank you for your follower up that clearly suggest intentions of complete commitments to your brand.
Excellent service! I was extremely happy with the service team. They kept me informed during my repairs, the rental car was great and they were professional. I will definitely take my Buick Encore there again!
A big shoutout to Chance, Ryan, and the entire Southern Buick GMC crew for their exceptional customer service. The attention to detail and personalized care truly set them apart.
Kudos to the Southern Buick GMC team for their outstanding service. TJ and Ryan made the purchasing process seamless, and their expertise was impressive. Truly a top-notch car dealer!
I had a wonderful experience today at Southern Buick. Great service, wonderful knowledge of their vehicles. Thank you David, Summer and Chris. I will be coming back to the South for my next vehicle.
I bought my vehicle from CarMax back in March of 2022. About a month and a half after I bought it (2021 Chevy Trailblazer), when I shifted my car from P to D, it acted as if it were in N. I dropped my car off maybe 3 times at this point at the GM Lynnhaven location and it was like trying to find a needle in a haystack. My check engine light wouldn’t stay on to grab the codes. Josh was my technician and he was awesome. He helped out as much as he could given the circumstances. This last time, ...
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Shannon Burris and David Strachan did a phenomenal job finding the right truck for me after giving up on my custom build after poor communication from the sales team at the Greenbrier location.
I was recommended to this place by a family member and the service is excellent with clean and great cars. Roy, Tim, and Tom were amazing assistance with trying to find a car. Roy is an amazing conversationalist and he goes the miles for his customers!
Wish that they had loners cars, because I had things to do
The people that I encountered at your dealership were great.
All was good till I went to try my park assist for the first time since having my truck since 4/22 waiting on the chip and guess what it say on my information center, service park assist. Which tells me no one tested the system after they installed the chip
Chance did great in supporting us coming to a compromise on the price for the vehicle we wanted. Would recommend to everyone.
Convent reliable services.
I was not happy for the reason I had to have service (GM needed the parts numbers off recent chips installed for the safety driving mechanism...those should have been recorded prior to shipping them to my dealer) but the staff at the dealership are always kind and helpful.
Jylynn and Chris were excellent with their service and professionalism. I’m highly recommending to them to the next person looking for a car from GM!!
Really appreciate Mike, Ryan, Jim, Chris and Dave for helping me throughout the process! Great staff and great people.
EASY
Chris Thompson explained everything very thoroughly and helped make us at ease about buying a used car and adding on coverage. Thank you!!
Great experience with Chris!!!
Great service!
I think about most good truck GMC 1500 or 3500 I choice the vechicle just. Test drive
Southern Buick GMC did excellent work repairing a failed belt tensioner on my GMC 3500 Denali Duramax. System damaged several other components around the tensioner, which took longer than initially planned. Both the mechanic and the service representative kept me informed of the status of my vehicle and verified all components operated normally before releasing it to me. Only thing I would recommend is when a vehicle is in for maintenance longer than a day, that a quick outside wash and vacuum be done, they did ensure fluid were top off. The overall repair took a week, most time waiting on ...
Southern Buick GMC did excellent work repairing a failed belt tensioner on my GMC 3500 Denali Duramax. System damaged several other components around the tensioner, which took longer than initially planned. Both the mechanic and the service representative kept me informed of the status of my vehicle and verified all components operated normally before releasing it to me. Only thing I would recommend is when a vehicle is in for maintenance longer than a day, that a quick outside wash and vacuum be done, they did ensure fluid were top off. The overall repair took a week, most time waiting on ...
On vacation in Virginia Beach and had issues with my truck, they worked us in their busy schedule. It's good to work with people who cares about their job. Special thanks to Service Advisor and the service tech, much appreciated.
The turnaround time on the inspection and oil change was quick and made me very happy since it was my day off. And the service I always receive from R T Ives is outstanding!!!!!
My service manager did an outstanding job.
All staff members were very friendly and courteous.
matt and jim = such a ✨slay✨
Two words. FIRST CLASS! We came to Virginia to visit my mom, sister, and her family. Our Cadillac had a problem and it needed to be repaired immediately considering we were so far from home, etc. My husband found this place and it was uphill from there. My husband hardly ever makes a big hoot about anything, but he did with this place. Thank you Southern for taking care of us! We can go home safely. We know who to go to if we are in Virginia and have a problem with our truck. God bless!
Great experience
Jim is the best financial manger there is to offer at Southern Kia !! Him along with salesmen’s David White, helped me find the best most affordable car that was perfect for my needs. They explained everything throughout the process including my documents and warranty! Please go to these men for anything you may need ! You are in good hands!
Just bought a nice GMC Sierra for our print company here. Andrew and Ryan made it smooth!
Great and friendly staff. Provided updates throughout the day
Great Sales Person
Service team was excellent. Although, I originally purchased my truck from the Southern dealership in Chesapeake. When I went to this location Tracy with service took great care of me and kept me updated through the process! Also she looked in to the warranty I purchased at the Chesapeake Branch to get some of the things covered!
Best car shopping experience I've had! I am always very weary of pushy salesmen. But Jim McNutt was super helpful and sensitive to my budget and needs. Very attentive and knowledgeable of the whole car purchasing process.I love my new Kia Sportage Xpro! Thanks for the excellent service! I am ready to take over the summer season!
Had great customer service from Wesley. He was polite and informative. Very pleased with our experience!
Very much appreciated Mike in service who expedited getting work done before my pending road trip.
Good 👍🏽 work on serving our vehicles. David provided us with exceptional customer service.
Very professional and great to work with.
I brought my Mom's Kia in for an oil change and inspection and mistakenly pulled into the GMC service lane. A gentleman came out to assist me and offered to service my car there versus going across the parking lot to what appeared to be a pretty busy Kia service department. My Mom's car was ready within less than an hour and the service I received could not have been more pleasant and attentive. So, to the gentleman working in the GMC service department, who took my Mom's Kia in for service: thank you! You saved me ...
Josh was extremely helpful, patient and kind. He kept great communication with me throughout the entire time my vehicle was being serviced and made me comfortable with the process.
Great team!
Brent and Brian really took care of us purchasing a new truck. It was the best car sales experience I've had in twenty years. Spent an exhausting day haggling with other brands, not so with Southern. I showed them the offers from competitors and they simply beat them all, no questions asked. I would highly recommend this dealership if you are in the market for a new car.
Very laid back but professional attitudes.
Moose was fantastic. He was attentive but not pushy, and very accommodating.
Vinny was a excellent salesman and very thorough in making sure we got all the answers to our questions and concerns. Robert was very efficient in the financial services side.
Rob and David are great!
I walked in, looking for a car I had seen online. I was met by Leah, which by the way was only day two on the job, and then Cierra, the sales rep. These ladies were GREAT!! The vibe was comfortable and real! I knew what I wanted and they delivered. The manager Micheal provided a fun, and exciting presence, and he to is new in position. There is some great things going on at Southern! Buying a car is never really fun until you are driving away, but I enjoyed myself today. Thank you for a great car buying ...
Greeted immediately. Intake of my vehicle was quick as well. I dropped off my vehicle, so time of repair was not really a factor. However, I was given a relatively quick update on an issue that I was having, and it was resolved promptly. The price could be better. I don't think $199 for a diagnostic hour is competitive at all. I probably would shop around at other GM service sites if I needed another diagnostic.
The service was completed. I was informed how long it would take and what the cost of the service would be before work was completed. The work was completed within the time I was told to expect. The staff was friendly and professional
Polite professional happy to help
Everyone was very friendly, helpful, and the entire experience was seamless. Not too mention they met me at a price I felt was fair.
Timely and clear communication
Courteous, knowledgeable, professional and made you feel like family.
Excellant
Everything was pretty good except it was very slow getting my responses for we owes. I had to call after a week to get the ball rolling and no one seemed to be aware of them.
Outstanding service and have been extremely professional throughout all of my encounters with this dealership
Excellent service!
Super professional on the phone and in the service center. Very accommodating, and actually fixed an issue I’ve been having with the truck for the last 6 mo! I’ll be back for sure.
I appreciate this dealer for looking at my Impala. They did what they could to find out what was wrong with it. I just wished they had kept me more informed about the situation. They kept my Impala for almost a week trying to find out what the issue was. Communication was not a strong point. But I overall I am pleased with the outcome.
My appointment was scheduled quickly and my repair was done in less than 2 days including having the part shipped.
They were very good at fixing my car issues I highly recommend this dealership I am pleased with them
Had a great experience purchasing my warranty through Southern and Robert Morgan. Will definitely be back to service my car as well which such great service I received from Robert
Service Advisor William Tetterton gets five stars I brought my 2017 GMC Yukon in late in the day without an appointment because of a weak/dying battery and it was replaced in a professional and timely manner letting me know the progress by phone along the way Thank You
Joshua was very helpful and knowledgeable. He took my concerns and ensured they were fixed in a timely manner. Thanks Buick Team.
how everybody worked together to make everything go smooth
Dylan was extremely helpful, thorough, knowledgeable and pleasant. We appreciated his patience and understanding. We had a smooth buying experience amid a rough market to purchase in. Also appreciate management working with us to ensure our 100% satisfaction in finalizing the transaction. Will definitely refer others and recommend Southern Buick GMC Dealership. Thank you.
It was a quick service.
Worked with Cornelius and Sherad on buying a new Kia Sorento. Both did a great job in helping me get the best deal possible and the payments I needed.
I came there a bit desperate, feeling screwed over by a separate location that I had just purchased a car from. Southern Buick made me feel secure about the problem and how it was going to be fixed. They were honest about how long it would take and tried to get me the best possible deal on what I had to pay with my warranty. I was beyond pleased.
My salesman Chance (not the rapper) & my finance guy Rob provided me with top tier service! Very knowledgeable, respectful, and able to allow me to walk out with what I wanted comfortably. I would come here again!
I actually worked with TJ Caforio at Southern Kia (right next door/same dealership) and he was awesome! To put this in perspective, I bothered TJ with questions and test drives at least once or twice a week for about 6 months. He was very accommodating and extremely helpful through this entire time and not once did he try and pressure me into a car, but rather answered my questions and let the car speak for itself. If you want a car and you want a Kia, go see TJ! His knowledge, ability to help, and accommodating style was exactly what ...
Shannon was very helpful knowledgeable and very willing to help with any questions I had .. Everyone at Southern Buick was very helpful
Great customer service! Thank you Shannon and Rob!
Great experience with the sales team, especially Chance and Sherard. Very professional, courteous and patient during the entire process. We were very picky customers! Would definitely recommend them for anyone looking for a new vehicle!
Chance is good. Use him
I had a great time looking for a car and I am so glad that I met Shannon he was great in answering all my questions and Rob the Finance manager was awesome too. I will only buy here I love these guys
Very friendly moose was very knowledgeable kind and amazing veteran he helped us figure out what would work with our credit and financial situation very understanding and an amazing personality we will suggest friends to come to this dealership for years to come
If I was able to give 10 stars I would. Fredrick Patterson is awesome! He is a wonderful sales person and very helpful. He answered all of my questions and helped us find our perfect fit after my last vehicle got total. I definitely recommend if you need a vehicle go see him!
Was looking for a car for my wife and pass by this dealership on the way home so I decided to stop and check it out. As soon as I got out my car Mr. Fredrick Patterson was already asking me about my day and if I needed any help. I can't say enough about his excellent customer service. The best experience I had ever for buying a car.
Huge thank you to Fred for getting my vehicle fixed in very timely manner. It now rides very smooth once again thank so much FRED!!!
Called Fred earlier this week in distress because my vehicle wouldn’t turn over, he assisted me in getting vehicle back to the lot and fixed for immediate pickup! I couldn’t be more grateful for him and the Southern Auto experience! Shop at Southern!